Help and Info
Ordering & Payment
Order Confirmation
You will receive an order confirmation number at the conclusion of your order process as well as an email that states your order number and your approximate order total.
Order Status
You can check your order status by clicking on order status and entering your order number and email address.
International Orders
For inquires concerning international orders please call customer service at 216-521-1771.
Credit Card & Geiger's Gift Card Payment
We accept the following methods of payment: Visa, MasterCard, American Express, Discover, and Geiger’s Gift Cards. We can also process your payment with a credit card directly over the phone.
Items are charged to your credit card when they ship. If an item is on backorder, you will not be charged until the backordered item ships. Your shipping and handling charges will be prorated to the value of the shipment.
For verification purposes, every purchase made with a gift card also requires you to enter a credit card number. It will only be charged if the order exceeds the amount on your gift card. Therefore, in this case, you will be charged the outstanding order balance.
Purchasing & Redeeming Geiger's Gift Cards
A Geiger's Gift Card is the perfect way to give something special to everyone on your list! Geiger's Gift Cards can be used online or at our Lakewood or Chagrin Falls stores. Geiger's Gift Cards can be shipped to you, sent to the recipient, or picked up at either of our store locations. Purchase a Geiger's eGift Card!
Returns & Exchanges
Since 1932, we've been outfitting Cleveland-area customers with clothing, footwear and gear they can count
on — and we want you to be happy with every order. Here's how returns work.
Easy, Prepaid Returns
Every order ships with a prepaid return label included. If something's not right, just pack it up, attach the
label, and drop it off. Once we receive your return, we'll refund your purchase minus a $9.99 label fee to
help cover the cost of return shipping.
Large or Bulky Items
Some oversized or hard-to-ship items carry an additional shipping charge at checkout ($15, $25, or $35,
depending on the item). If you return one of these using the label provided, we'll refund your purchase minus
that original shipping charge instead of the standard $9.99 fee.
Return Windows
• Regular-price merchandise: Return or exchange in original, pristine condition within 14 days of
delivery. After 14 days, eligible returns receive merchandise credit.
• Sale merchandise: Return or exchange within 7 days of delivery. After 7 days, eligible returns
receive merchandise credit.
• Final Sale: Items discounted 40% or more and marked FINAL SALE online (or in red in our stores)
are not eligible for return, exchange, or merchandise credit.
Ineligible items: Items that are worn, missing original packaging or tags, or damaged (not including
manufacturer defects) are not eligible for return, exchange, or merchandise credit.
All sales are considered final 30 days after delivery.
Online Returns by Mail
Include your original packing slip and reason for return along with the prepaid label.
Store Returns
Online purchases may also be returned or exchanged at either Geiger's store. Bring your original packing
slip and merchandise in its original packaging and pristine condition.
Lakewood · 14710 Detroit Ave., Lakewood, OH 44107
Chagrin Falls · 50 Shopping Plaza Drive, Chagrin Falls, OH 44022
Questions? Our e-commerce team is happy to help — 216-521-1771 or ecom@shopgeigers.com.
Item Availability
We make every effort to keep sufficient stock of all items listed on our website, but sometimes we do sell out of certain products. If we are out of stock on an item you’ve ordered, we will notify you via email. Any changes will be reflected in your order total and our shipping confirmation.
Shipping
Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. You will be alerted in either instance and will be provided an approximate date of shipment. Rest assured any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.
P.O. Boxes
Orders shipped to P.O. Boxes are sent via USPS priority mail only. Overnight and Express delivery options are unavailable.
In-Store Pick Up
All orders can be picked up from either our Lakewood, or Chagrin Falls locations. Simply select the store you would like to pick-up your purchase at as your shipping option. You can choose from Lakewood Pick-up and Chagrin Falls Pick-up. Geiger's will notify you when your order is ready to be picked up at your desired location. You must have your order confirmation with you when picking up your order.
